The WRC concluded that Phillips was guilty of not contacting the company’s higher-ups and acting in breach of Flutter’s policies. While she justified her actions with practices she had seen in other companies, this was not enough to let her keep her job. In the end, Phillips admitted that she knew Flutter’s policy does not allow punters to take credits. This causes accounting hurdles that Flutter is better off without. Bets on credit appear in the company’s financial data for the day but they do not have actual revenue to back them as the customers are yet to pay. Regardless of whether a customer has no money on themselves or cannot afford to gamble at the moment, Flutter prohibits customers from taking wagering credits – something Phillips and her boss should have been familiar with.įurthermore, gambling credits often result in other problems, especially when it comes to issuing IOUs. Other operators might think of it as a way to build customer loyalty but Flutter emphasizes that it nurtures problem gambling. Flutter, as a company, does not allow customers to play on credit. Flutter Does Not Allow Gamblers to Play on Creditĭespite her best intentions, Phillips’ actions breached Flutter’s policies. Thus, they hoped, the shop would not go out of business. She and her boss had seen other operators give their customers credits and thought it might be beneficial to the shop to do the same.

Phillips began working as an assistant in a retail shop in 2015 and eventually was raised to the position of deputy manager. However, Dolan emphasized that Flutter had no other choice but to fire Phillips in order to maintain its image. On the other hand, he agreed that Flutter Entertainment, Paddy Power’s parent company, was harsh in its judgment. Dolan insisted that Philips should have contacted her higher-ups before making the decision. WRC adjudicator Brian Dolan reviewed her case but said that she is not completely innocent. While she was expected to do her tasks, her actions were in breach of the regulations and the company’s policies. In her opinion, she did nothing wrong and was only following orders and rewarding customer loyalty. Philips appealed to Ireland’s Workplace Relations Commission.

Phillips Did What She Saw Other Companies Do She appealed the decision but the court ruled that she was in the wrong. Emma Phillips, a former Paddy Power manager, was fired in 2020 for allowing bettors to play on credit.

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